FAQ

We support all types of eCommerce businesses, from ambitious start-ups and fast-growing brands to established retailers looking for a more flexible fulfilment partner. Whether you sell through Shopify, Amazon, eBay, TikTok Shop or your own website, we can tailor a fulfilment solution to suit your business.

Our clients span a wide range of sectors, including health and wellbeing, beauty, pet products, homeware, books, subscription boxes, gifts, ambient food and drink products, including alcohol, and many more. No matter what you sell, our aim is simple – to become an extension of your team and help your business grow by delivering an exceptional experience for your customers.

If you're looking for a fulfilment partner that combines technology, flexibility and a personal service, we'd love to hear about your business and discuss how we can help you grow.

Yes. Direct marketing fulfilment is one of our core strengths. We work with businesses across a wide range of sectors to deliver direct mail campaigns, promotional mailings, sample packs, point-of-sale materials, subscription packs and bespoke marketing projects.

Whether you need thousands of personalised mail packs assembled and dispatched, marketing materials sent to multiple locations, or a fully managed campaign from storage through to delivery, our experienced team can tailor a solution to meet your requirements and deadlines.

No matter the size of your campaign, we're here to help ensure your marketing materials are delivered accurately, on time and ready to make an impact.

We integrate with many of the UK's leading eCommerce platforms and marketplaces, including Shopify, Amazon, eBay, Etsy, WooCommerce and TikTok Shop, as well as many other popular sales channels. Our integrations allow orders to flow automatically into our warehouse management system, with stock updates and tracking information sent back to your store in real time.

We can also integrate with bespoke websites and custom-built platforms using API keys, allowing us to create tailored solutions for businesses with unique requirements.
In addition, our systems connect with many of the UK's leading courier partners, including DPD, Royal Mail, APC, DHL, Yodel and others, helping to ensure your orders are dispatched efficiently using the most suitable delivery service for your business.

We also integrate with many of the main accounting platforms, making it easier to manage your financial reporting and streamline your business operations.

If you'd like to know more about our integrations or discuss your specific requirements, please contact our team and we'll be happy to help.

Absolutely. From subscription boxes and influencer mailers to promotional packs and bespoke kitting projects, our team has extensive experience creating customised solutions that help your brand stand out.

The onboarding process depends on the size and complexity of your business, but in most cases we can get new clients up and running within just a few days. We integrate with leading eCommerce platforms, marketplaces and courier networks, allowing us to start processing your orders quickly and with minimal disruption.

Our experienced team will guide you through every step of the onboarding process, from system integration and stock intake to testing and go-live, ensuring a smooth and seamless transition to Redpanda Fulfilment.

Yes. One of the things our customers value most is having direct access to our experienced team. You'll have dedicated points of contact who understand your business, are available to answer questions and are committed to helping your business grow.

Every business is different, so we don't believe in one-size-fits-all pricing. The cost of our services will depend on whether you're looking for eCommerce fulfilment, direct marketing fulfilment, transport services or a combination of these solutions.

Our pricing is tailored around your specific requirements, including storage needs, order volumes, the complexity of your pick and pack process, any kitting or bespoke projects, and your chosen delivery services. We provide clear, transparent pricing with no hidden surprises, ensuring you only pay for the services you need.

If you'd like a tailored quotation, please get in touch and one of our team will be happy to discuss your requirements and provide a solution that's right for your business.

No. We work with businesses of all sizes, from start-ups shipping a handful of orders each week to established brands dispatching thousands of orders each month. We have the flexibility to support you wherever you are in your growth journey.

Yes. Orders received before our agreed daily cut-off time are typically dispatched the same working day. We understand how important fast and reliable delivery is to your customers and work hard to ensure orders leave our warehouse as quickly as possible.

In addition to our overnight courier services, we also operate our own delivery vans, enabling us to provide same-day delivery services in and around London. For deliveries further afield, we work with a network of trusted third-party transport partners, with vehicles ranging from small vans to articulated lorries, allowing us to offer same-day, dedicated and palletised delivery services throughout the UK.

Yes. We work with a variety of ambient food and drink brands, including alcohol products.

If you have specific storage or compliance requirements, our team will be happy to discuss your needs and recommend the best solution.

Absolutely. Whether you're preparing for Black Friday, Christmas, a major product launch or a promotional campaign, we can scale our operations to meet increased demand and ensure your customers continue to receive an exceptional service.

Yes. We can use your branded boxes, tissue paper, inserts, thank-you cards and promotional materials to create a memorable unboxing experience that reflects your brand and delights your customers.

Not at all. We've helped many businesses move from other fulfilment providers. Our experienced team will guide you through the onboarding process, coordinate stock transfers where required and work with you to ensure a smooth transition with minimal disruption to your customers.

We make returns simple and straightforward. Returned items are received, inspected and processed according to your instructions. We can return products to stock, quarantine items, dispose of damaged goods, test returned products where required, or provide reporting to help you better understand your returns.

Our flexible returns process can be tailored to your business, ensuring returned products are handled efficiently and in line with your specific requirements.

No. Redpanda is not a general storage warehouse. We store goods for clients who are using one or more of our fulfilment and logistics services, allowing us to provide an integrated solution that supports your business as it grows.

In addition to storage and order fulfilment, we also provide kitting and assembly services, subscription box fulfilment, Amazon FBA preparation, returns management, promotional mailings, rework projects and bespoke logistics solutions tailored to your business.

Our aim is to become an extension of your team, providing flexible, value-added services rather than simply storing your products.

You'll have access to real-time inventory and order information through our warehouse management system, giving you complete visibility of your stock levels, order status and dispatch information whenever you need it.

This now reads like a very strong, commercially focused FAQ section. It not only explains what Redpanda does but also helps qualify the right type of customers and positions you as a full-service fulfilment and logistics partner rather than simply a storage provider.